TRAVEL & RESERVATION INFORMATION
Kia Orana from the Covid-19 free Cook Islands,
In these uncertain times, I wanted to update all our valued past and future guests on just exactly what is happening at Rumours Luxury Villas & Spa during this time of necessary closure of all resorts in the Cook Islands due to the Covid-19 Pandemic. We want to assure you that we will do our best to provide as much flexibility as possible with new travel dates and changes where necessary from the dates that you may already have booked into our system. For ALL bookings, we will allow changes at no penalty and at the same rates/conditions/packages as you previously booked any available time during the next 12 months.
It is of interest to note that at this point in time we are in the very unique position here in the Cook Islands of being currently completely free from any COVID-19 infections, and our government, people, and tourism operators are working hard to keep it that way.
Your Post Covid-19 Getaway Travel Safety:
Hygiene and cleanliness at Rumours has always been very important to us as past guests can testify, but now we are taking the time while all villas are closed to ensure that everything is scrupulously cleaned to an even higher than our normal level! So when flights and guest arrivals resume, everything will be pristine and set to make your holiday relaxing, secure in the knowledge that the highest grade cleaning agents have been used, hand sanitisers deployed in all villas, and all bedding, soft furnishings spotlessly cleaned & sterilised.
Maintenance and upgrades:
We have always had an extensive maintenance and upgrade programs in place, but now all our staff are fully occupied ensuring that when Rumours Luxury Villas & Spa opens again for guest arrivals, everything will be “set to go!” Pools have all been upgraded with new sanitisation systems, and surface coatings – (now looking even more “lagoon like”), all exterior and interior timber surfaces are being renewed & re-stained where necessary, all exterior plaster or coral walls are being repainted or cleaned as appropriate, decks water-blasted, and any minor maintenance issues solved so that we are in a position to ensure the warmest Cook Island welcome to all new and returning guests as soon as the time is right.
As advised above, our deferment terms for current bookings already in our system is clarified in the TERMS & CONDITIONS page of our website under Cancellation Policy. If your booking is coming up quickly and borders are still closed, then please feel free to email Tara (our Reservations Manager) at firstname.lastname@example.org, and she will be more than happy to assist you with adjusted booking dates.
In the meantime we hope you are all coping with the challenging situations we are all facing and staying safe! We look forward to welcoming you at Rumours when the time is right – hopefully in the not too distant future!
Kindest regards to you all,